Nordstrom started its journey with a shoe store and evolved as a luxury departmental store. John W. Nordstrom founded this company in 1901 and expanded its business internationally in 2014. Currently, Nordstrom operates in The U.S and Canada with 100 physical full-lines in 40 different locations. They also have e-commerce sites and Nordstrom Rack. It offers a vast product range that includes apparel, shoes, and accessories for men, women, and children. Nordstrom has spa and restaurant services. This brand is applauded by The Fortune 500 magazine 25th times. It has become a trusted brand name over time because of the top-notch customer service and outstanding products.
|Company Name||Nordstrom, Inc|
|Established in||1901; 120 years ago in Seattle, Washington, U.S.|
|Founder||John W. Nordstrom, Carl F. Wallin|
Both the mission and vision statement outline the priority for building long term customer service. By providing fine-tuned service, they want to reach the doorstep of every customer.
Nordstrom Mission Statement
Nordstrom mission statement is “To provide outstanding service every day, one customer at a time. A further focus is provided to Nordstrom employees at all levels with this Nordstrom goal, which is also a management mission. We work hard to make decisions in the best interest of our customers and those serving them.”
Nordstrom Vision Statement
Nordstrom Vision statement is “To serve our customers better, to always be relevant in their lives and to form lifelong relationships.
Values of Nordstrom
- We’re family
- Be honest
- Respectful communication